TfL and KAD Launch ‘Access DLR’ Trial to Improve Inclusivity and Accessibility

Transport for London (TfL) – working with KeolisAmey Docklands (KAD) – has launched a six-month trial aimed at addressing barriers faced by customers with diverse needs when using the Docklands Light Railway (DLR). The Access DLR trial is part of TfL’s Equity in Motion plan, which includes more than 80 actions to make transport in London more accessible and more inclusive.

“Making London more accessible and inclusive is a priority for TfL,” said Trish Ashton, TfL’s Director of Rail and Sponsored Services. “DLR stations have been step-free since it was introduced but we know that only addresses one element of accessibility. Access DLR, along with the new DLR trains, will make the DLR network more widely accessible to the growing community around east and southeast London.

The trial has been designed to cover a wide range of needs including: mobility; visual impairments; and mental health. Users will not be asked for any proof of disability in order to use the service.

 Access DLR includes a number of features:

  • Anyone aged 18 and over who requires assistance to travel can pre-book an available time slot for travel support at least two hours before their journey. This service is available seven days a week between 7am and 7pm;
  • Short-notice requests may also be made by phone for travel assistance less than two hours before a trip, subject to staff availability at the time of travel; and
  • participants with confirmed bookings will be met by clearly identifiable Access DLR staff , who are trained to provide personalized support throughout the journey.

Feedback will be gathered throughout the six months from users regarding works, hours of operation, and potential demand for the service beyond the trial period.

“We hope that more Londoners will feel comfortable using DLR services with these improvements in place,” Ashton said.