Smart Building Facility Management Platform Allows Improved Equipment Failure Reporting

An interactive, user-friendly facility management platform – “Smart Building” – was recently launched by the Campus Facilities and IT Services of New York University Shanghai. Developed with the Lujiazui Group – real estate development and property management company – it uses a WeChat-based data processing system to connect users on mobile devices with engineers and building management staff on the service end. This allows users to report and send photos of failed equipment to an online maintenance request that will then alert engineers. Users can also rate these services and managers can oversee the smart system operations on the back end.

“From the very beginning, the Lujiazui Group understood that NYU Shanghai’s mission is to be an experiment, boldly trying new approaches to being a university. We are delighted to share the Smart Building technology, so that the Lujiazui Group can also benefit from it,” NYU Shanghai vice chancellor Jeffrey Lehman said. “Our Smart Building technology ensures that communication is seamless and friendly, while management is data-based and super-efficient. It treats the time and energy of our workers as precious commodities, and it enables us to recognize and celebrate our top performers.”

Wang Yihua, associate general manager of Lujiazui Logistics, said “Our collaboration should take advantage of the Lujiazui Group’s experience and management expertise as an industry leader, and also tap into the intellectual and technological resources of NYU Shanghai.”

New York University Shanghai is jointly established by New York University and East China Normal University of Shanghai.