The Municipality of Norrköping in eastern Sweden is launching a new digital service called Safe Meetings. The new service will allow residents to conduct their meetings with city officials virtually and securely.
The service is intended to provide privacy when sharing sensitive document files and information. The first municipal agencies to use the new tool are the social welfare department, the labor market, and the adult education office.
The city is requiring the use of Smart Meetings in digital meetings where sensitive issues need to be discussed. Some examples of potential usage including\ meetings between social workers and clients, meetings for coordinated individual planning (SIP) with users, case managers and other authorities, as well as internal work meetings between case managers.
“The pandemic has changed many people’s habits, and digital meetings have become part of everyday life. We want to be at the forefront when it comes to digital solutions and adapt to changes in a safe and secure way. Many platforms for digital meetings have security limitations, but with Secure Meetings, digital meetings can be held, and provide the opportunity to share digital documents according to current legislation and security requirements. Being able to offer this IT service is completely in line with Norrköping municipality’s digitization strategy,” says Anna Drotz, digitization director.
The social services department of Norrköping is hoping that the new security tool will offer greater satisfaction and trust among the users of its services.
“We will increase our availability and flexibility. Both in individual meetings and where more parties are involved. The development of this service is also in demand within our office. Being able to have information-secure digital meetings creates security for both employees and our clients,”said Pernilla Thott Ljung, director of the labor market and adult education department.